FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Domestic orders typically arrive within 5-7 business days. We do not ship outside of the United States. Shipping is free for orders $75.00 and over, $5.00 for orders under $75.00.

Where do your products ship from?
All orders ship from our location in Tampa, Florida.

Do you offer international shipping?
No, we do not ship internationally.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. Follow up emails will also provide shipping and delivery updates.

Returns & Exchanges

What is your return policy?
We accept eligible returns within 14 days of delivery. Items must be unused and in original packaging. We will issue a full refund to your original method of payment.

How do I start a return?
Contact our customer service team at hello@shopmarlowestreet.com for your return label. Returns ship free.

What if my item arrives damaged?

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order?
Please contact us immediately. We'll do our best to accommodate changes before the order ships.

Do you offer gift wrapping?
Yes! We offer complimentary gift wrapping for all orders. Simply add a note at checkout requesting gift wrapping and include any special message you'd like included.

Products

Where do your products come from?
We carefully curate our collection from trusted artisans and trusted suppliers who share our commitment to quality and craftsmanship. Everything is chosen personally, with an eye toward pieces that are well made and stand the test of time.

Do you restock sold-out items?
Many items are restocked regularly, though some pieces are limited edition. Sign up for notifications on product pages to be alerted when items return to stock.

How do I care for my products?
Care instructions are included with each product. For specific questions about caring for your items, please contact us at hello@shopmarlowestreet.com.

Events & Trunk Shows

How can I find out about upcoming events and trunk shows?

Follow us on social media and subscribe to our email newsletter to stay updated on all upcoming events, trunk shows, and pop-up locations.

Where do you host trunk shows?

We host trunk shows at various locations throughout the year. Event details including dates, times, and addresses are announced via email and social media.

Can I shop your full collection at trunk shows?
Yes! Trunk shows feature our full current collection, and you'll have the opportunity to see products in person before purchasing.

Do I need to RSVP for events?
While RSVPs aren't always required, we appreciate knowing you're coming! Check individual event announcements for RSVP details.

Contact

How can I contact customer service?
You can reach us via email or through our contact form. We typically respond within 6 hours. Email Hello@shopMarloweStreet.com